1000+ character string fields, the result of is that half the label background changes color rather than the whole label! Keep it up. You cant do this using this script. For multi-row variable set, the title of the variable set is returned. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. WARNING at line 6: Bad for in variable vars. This will sound strange but what about form sections? what about related list labels? Other times you'll need to do a GlideRecord query to get it. If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? Populate as many categories as you would like in here. Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. is just going to return the string value of whatever field you're asking for. Is there any way in the same solution we can handle the check boxes and two column wide Container. Record producers provide an alternative way to create records through the service catalogue. Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. It doesnt look like this script works anymore on Berlin. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. In this example it will be the Assigned To field (which contains the Sys-ID of the source User record). Do you know of any gotchas with your script and view rules? It seems like client script doesnt see variables. Now this is how these two look in the portal: Lets navigate to the sys_choice table. We are using Istanbul Patch 3 . Script: /***There is no dynamic way to record the record producer used so we can force it here. For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. The client script is pretty simple since the heavy lifting is being done in the business rule. If its not working for non-admin users Id guess its probably a client script conflict of some sort. Awesome! https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. by modifying the script field entry on the record producer. I use these scripts when I have a complicated Record Producer with multiple UI policies to hide the unneeded variables on the Incident/Change/Project forms. It depends completely on how you use it to solve the problem at hand. Variables belong to global application so script is accessing on global then it worked. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? This is excellent thanks so much for this. When the user submits the incident I would like to grab the modified label and insert it in the incident description. Is it possible to rotate a window 90 degrees if it has the same length and width? In the Variables tab or section, open the Please describe your issue To learn more, see our tips on writing great answers. For a beginner like me, it was not obvious that I should have checked the insert on the business rule. I rebuilt the test cases on demo18 and everything seems to work fine. . If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). That would be a nice one to have. Ive tried using label_left and label_right with no success, any thoughts? I would love to be able to extend this sort of functionality to email notifications. Very helpful! Save my name, email, and website in this browser for the next time I comment. Thank you for taking the time to read this, I hope this can be useful in the future. Anyone know how force a record producer to update an existing record instead of inserting a new one? This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). Does a barbarian benefit from the fast movement ability while wearing medium armor? The answer is client scripting. Ive just figured it out with some hints from your other post. I think the problem is in your if statement. Note: The performance of this report depends on the number of variables and incidents in your system. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX Then you could predictably target that in a client script. They are only empty from a visual standpoint. Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. When the record is submitted using a record producer, you are redirected directly to the generated record. The post Certified Diversity Recruiters appeared first on Crossfuze. vegan) just to try it, does this inconvenience the caterers and staff? I notice this works for variables that are not within containers. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. I have tried encapsulating the macros inside containers and then editing the Hide Script to allow containers to be hidden with no success. labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. I am able to do this for variables that are placed straight onto the item. Alright now this should be functioning. It worked perfectly again after that. Advertisement Coins. If you want to try hiding variables whose default values have not been changed, then you can modify the script like this For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. Records created from a record producer has empty variables values. If youre going to use this a lot I recommend setting up a global UI script with the following function. Keep it up. The values populated in one field can determine the values in another. Thats handled in the else statement in the business rule script above. 2 Answers. Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. That might just do the job.. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. What is ServiceNow Record Producer 2. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. There is also a ; missing in the end of the business rule (at least I had to add it to get it to work). Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! What [] Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). for (var i in current.variables) { Lets create a new one. We have a global variable set for attachments with a real generic label Please attach any pertinent data. In Business rules can we do this? The question that Ill address in this post is different than both of those scenarios though. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Thanks for your post on this!! All of these are extended from the base Catalog Item (sc_cat_item) table and used to request fulfillment from your . Once you have this entered click Submit. the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script. Theres no good way that I know of to do this. } Nice work!, What does the $ & $$ means in above script? Automatically added by "Force population of record producer used" business rule. The object reference is cat_item. If youve got additional tables that dont extend task, just repeat the same step there as well. Is there a proper earth ground point in this switch box? Thanks a lot. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage Use catalog item add multiple items to cart and . This editor displays the values of questions specified in the record producer. Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Would you say this solution is still needed with the changes to UI Policies in Calgary? var emptyVars = g_scratchpad.emptyVars.split(,); Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. I've updated the article. Get all unique values in a JavaScript array (remove duplicates). The alternative would have been to remove the dom reference and replace it with glide. More customization options are available. Technically talking, both have different setup and architecture. February 7, 2020 Tech Blog Pathways Development Team choicevalues, . 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. As soon as you mention SNGuru theyll try to tell you its unsupportedeven though the issue has nothing to do with SNGuru :). We are using the Summary of Requested Items mail script from the wiki. I got your initial script to work changing a variable label on a catalog item. Build like you mean it!! Regarding the current.number value, it will not work if Assign a task number only upon insert (prevents unused numbers). property is enabled. My only remaining issue is hiding the variable set title if all variables are hidden. Worth putting error handling in there, but the basis is there. For the itemVars while loop, And within the producerVars while loop. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Option to customize record producer using , Often a simple and straight , less customization. My record producer gathered information like how many sprints they wanted, what project the sprints would fall under, and when they wanted to start the sprints. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. Specifically approval requests. Is there something that Im missing? Use catalog item add multiple items to cart and generate request and multiple RITMs. *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. Your above solution works brilliantly, if we dont have check boxes and Containers. Time arrow with "current position" evolving with overlay number. I have to change my Section Name dynamically based on some conditions . I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)?