The buyer (who had a terrible record of cancelling purchases) requested a cancel after I had shipped. I went over to the app to deny it because I had already dropped it off and there was no option to deny it.. turns out Mercari had canceled the transaction why the hell would they not have something in their system that would keep this from happening once the order had already been marked as shipped? If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari reserves the right to charge a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. Hopefully it turns out in my favor because for some reason my mind told me to wait in the long line to get the UPS receipt and I did. What do I do? A cancellation fee may be applied if the item is cancelled because: When this happens, the buyer is refunded immediately at the time of cancellation, but the seller may be eligible for reimbursement. To cancel an order: Find the "order status" of your order. I sold a product for $12 and I dropped it off at USPS that day. Communication is key, and working directly with your buyer will help ensure a smooth cancellation for you and the buyer. I don't want to get scammed, Not much you're able to do since its been shipped. This could be for a variety of reasons, but is likely due to the buyer not being able to pay for the item or due to some kind of issue related to the transaction. I forwarded this information to Mercari and their response was, "Paying for the shipping should be between the seller or user. Because ratings cant be submitted for a cancelled transaction, order cancellations appear under the reviews of the user who cancelled. I've shipped two items with free shipping, using pirate shipping. If the latter, then I would have just kept the tracking number, and when it showed delivered, request Mercari to reimburse you. Or edit and update an existing listing with pictures of the items the customer wants to buy. Discrepancies in sizes are also common. When this happens the transaction may be cancelled before it's delivered to the buyer. On the 8 th day, the buyer can cancel the sale and receive a refund. ', Press J to jump to the feed. These are called unsolicited goods. Their phone line is useless, they only allow you to leave voicemails so I'm basically dealing with dimwits through email who have zero common sense or courtesy. Sounds like the transaction was cancelled by Mercari for reasons like your buyer had account problems (probably with their credit card, bank account, etc.) Not sure what will Mercari do. and our Your refund will be processed to the original form of payment immediately but may take up to 10 days to appear in your account, depending on your financial institution. Package has failed to be intercepted for some reason, but this is probably a good thing since if it gets to the final destination, I will get paid. DoNotPay will always have your back. Not my job. Create an account to follow your favorite communities and start taking part in conversations. A cancellation fee may be applied if the item is cancelled because: If you need to cancel your order please reach out to your buyer. I can't believe they can't just send me the payout and get over it. Sometimes, buyer scammers get away with their mischief, not because of a lack of strong evidence against them, but because of a seller not responding to the case within a certain period that she's supposed to. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Good going Mercari! All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. I used a Mercari label and yes I agree I shouldn't have been intercepting at all. Does anyone know a way around this much appreciated! Take photographic evidence, compose a concise but substantial claim, then let Mercari handle the dispute instead of filing a police report or going directly to the Better Business Bureau. To cancel an item, select the item you wish to cancel and select the 'cancel order' option. Create a seller profile with sterling ratings and feedback from happy customers who've had great experiences shopping your closet this would intimidate potential scammers. Never got a response on what happened on Mercari's end though. After all, Mercari won't be able to make a cut from a purchase that didn't happen on their grounds. At the same time, being an upstanding seller who never sells prohibited items, ships items on time, and always provides complete and accurate photos and photos make you eligible for Mercari Seller Protection. Cancelling a purchase Press question mark to learn the rest of the keyboard shortcuts. The question, though, has evolved to: "Are there buyer scammers on Mercari?" If a seller prematurely cancels the transaction they are not eligible for reimbursement. They'll even give you a script to use at the court hearing! I sold an item last night, took it to USPS this morning. I now just need Mercari to actually help their seller and not allow me to lose out on $285. Hi there! Always be upfront with your listings. I never would have gotten involved with "intercepting a package" for a $12 item. Mercari cancelled item, has been shipped to buyer, it says that seller cancelled. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Mercari Shipping Prices. If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. Before cancelling, we ask sellers to reach out to the buyer to explain the situation. Sometimes the seller may need to cancel the order. And DoNotPay can do this for nearly any other company too. FIX: Have the buyer rate the sale so I can get paid. For items that were listed more than a month ago, we recommend reaching out to the seller before purchasing to make sure the item is still available. Now stolen item. Yes take a video of you opening if you can in case they sent something else back! After I dropped it off I headed over to the mall and when I looked at my phone it said my transaction had been canceled. All Mercari does is pressure sellers to hurry up and ship out the merchandise, get the buyer to pay Mercari and Mercari keeps the money indefinitely! However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. It still will not let me intercept Hi did you get reimbursed? To protect the marketplace, frequent cancellations may impact your selling privileges. , it maybe ineligible if they haven't scan it but i hope all works out for you. If an order has been cancelled by the seller, Mercari will process the refund within 4-7 business days. If the latter type reaches out, be professional and refrain from being defensive. If they persist, Id threaten the BBB, then Maybe even take the story to Twitter as Ive seen other people say theyve had more luck on Twitter getting Mercari to listen. It's up to the seller to agree or deny the cancellation request. :'). The item is no longer available for sale. If the seller has confirmed shipment, we want to allow enough time for a package to be delivered even if there is an error with the tracking preventing it from receiving updates. But it's worth a shot. The item went to another buyer. It could be either the seller's or the buyer's fault, but since this article focuses on buyer scams, let's talk about why buyers go out of their way to find fault in something so they can have it sent back and get refunded for it. Even if some companies aren't vague about the process, they may still charge you a cancellation fee or only give you a partial refund for doing so. However, the actual time it takes for the refund to be available in your account will vary depending on the payment method used. Don't forget to remove the discount. He sold something to someone on Mercari and had to cancel the order after the package was shipped and would like usps to reroute it back to him. Quality 539. In this case, the order cancellation will appear on the sellers profile page. We often link to other websites, but we can't be responsible for their content. He tried making another listing and asking the seller to pretend purchase it with intent to refund it afterwards just to get their shipping information, but they refused saying they could not afford the $1 listing. What could go wrong, right? Mercari does not reimburse sellers that ship an item after the order was cancelled. 'In honor of imnotlegolas for starting this subreddit. I just got notifications saying Mercari has canceled and deleted the order. You can cancel an order with Mercarias long as it's done before the seller has shipped your item. Not cool that I'm having to fix a problem that Mercari is responsible for. Once the request is made, sellers have 24 hours to either confirm shipment or approve the cancellation request. New comments cannot be posted and votes cannot be cast. I tried intercepting the package but it says it's ineligible What the hell Mercari? 4 Aph06 4 yr. ago I told her she'd have to cancel, she said she put in the request to cancel, and now it shows it's waiting on a response from me? Either way, even if they do return the item - it shouldnt cost you anything because in my experience Mercari usually covers the cost of return shipping. I bought an item on Mercari and then the seller cancelled the order without notif. Last time I ok-ed it to be cancelled though, it went on my reviews. I don't know what my options are. For more information, please see our This will send a cancel request to the seller. If this unfortunate case happens to you, make sure to let Mercari know about it within 24 hours (as soon as possible is best, and don't forget to enclose clear photographic evidence). Also, having carefully crafted listings show your professionalism as a seller someone who won't leave a loophole behind and is always on top of things. This happened to me 2 weeks ago, also. That may be extreme, but definitely, a lot could go wrong, and you wouldn't want to risk it. Mercari will likely try to settle out of court in order to protect their public image, but if you're not satisfied with their settlement offer, then don't be afraid to go through the entire process. Though sellers, in general, know better than to agree to conduct a business outside of the platform, some may get tempted by the thought of not having to pay the seller's fees. If you need to cancel an order or reservation, make sure you check out DoNotPay. Shipping 572. I would just let it deliver to them then they can request a refund if you want. Privacy Policy. There is an exception for buyers who cancel because the seller cannot fulfill the order. And the answer to that is consistent with other platforms from old-time players like eBay and Amazon to currently popular ones like Poshmark YES. Nobody enjoys ordering something and then realizing they need to cancelit. The buyer (who had a terrible record of cancelling purchases) requested a cancel after I had shipped. Returns 557. Opening the Mercari App and selecting `My Sales` 2. They make matters worse for sellers by returning your item in an altered/ruined/soiled condition or sending a different, inferior (or gasp, a counterfeit!) I'm using a Mercari prepaid label via FedEx and it's a pretty expensive item. Youll be able to use the same coupon toward your next purchase. Mercari does offer a $200 shipping protection with each order. Not getting paid for the purchase and also not getting back your item is a total bummer, especially if you're relying on your reselling gig for extra cash as one of your side hustles. We have helped over 300,000 people with their problems. I didn't even know Mercari could do that. item. It provides insurance of $200 in case of loss or damage to the item while in transit. A seemingly nice potential buyer expresses a strong interest in purchasing a bunch of items from your closet. If the seller doesnt confirm the shipment or respond to the cancellation request within 24 hours, well refund the original form of payment. For your peace of mind, you may want to avail yourself of the Shipping Protection offered by Mercari. With this, we hope that you'll be more mindful of your transactions and not end up a victim of any Mercari scam. 'In honor of imnotlegolas for starting this subreddit. Selecting `Cancel` on the item you want to cancel 3. Positive reviews (last 12 months): 2.5%. If you wanted to intercept the package then it should be sent back to you without asking for any other fees but if they do then you need to pay for it." Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. Mercari itself is a legit e-commerce marketplace to buy and sell products. For more information, please see our They laud you for being a fast shipper then penalize you for shipping fast smh at Mercari. As a buyer, you can cancel your order right away if a seller confirms they've shipped the item but there are no tracking updates for 7 or more days. I'm ready to report them to the Better Business Bureau and also pull all of my products off them and just focus on my Ebay store. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. Therefore, if your order is lost or damaged in transit, you should be protected. Mercari ranks 419th among Marketplace sites. Buyers can ask to cancel an order any time before it ships or if the tracking hasn't updated for 7 days. Mercari will confirm with the seller that they haven't shipped the item. You can also review and rate the seller during those three days. Tracking looks like the package didn't get intercepted, but I did my job and have a case # for interception. It really is that easy! Agreed, Super irritating tho! While there are inconsiderate buyers who have made a habit out of returning/refunding, there are those who are simply having a bad case of buyer's guilt and are just looking for a little assurance that what they've got is worth keeping. That's not the same thing. I received a mercari message that an item had been returned. If the tracking updates to show a delivered status or the buyer has confirmed receipt, Mercari will review the transaction to confirm the following; If the transaction qualifies for reimbursement, the seller will be issued payment in the amount of the sales profit. So far, it has operated in the US market for over eight years. OneShop is a financial technology company, not a bank. Experience the difference with our free trial today. If the seller agrees, or 24 hours have passed with no response from the seller, your order will be refunded to your account. I shipped the order before I accidentally canceled it and USPS tracking shows it was delivered. If they don't I will def raise hell. Keep in mind that these orders will be cancelled immediately upon request. As I stated in the title the buyer wants to cancel the order after I've already shipped out the item. Luckily only once. I cancelled transaction. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Once you submit the details, we'll work on composing a cancellation letter for you. ', Press J to jump to the feed. If you have a good tracking number and can show that you had the package to USPS before the cancellation, you're guarenteed. Once you open the Mercari app, youll want to press the icon on the top left corner. A friendly note, though: Mercari will not honor your claim if your item or account isn't qualified for Seller's Protection (more on this below). Outside of that, Merc might be nice and let it slide if USPS scanned within a few minutes of the cancellation, but an hour or more and you'll be fighting an uphill battle. If the order ships but has not been tracked you will have the option to cancel in 7 days. I just got notifications saying Mercari has canceled and deleted the order. They know exactly what they're doing, so you won't have to worry about a thing. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. You exchange information, and the next thing you know, your credit card company is calling you for unusual activity. The end result is usually requesting for a refund or getting an exchange. It works with Poshmark, too! So many things can come up in life that they're prepared to send a cancellation letter to almost any place you need them to, including: And almost anywhere else you can think of. I have about 75 sales done on Mercari and this is the first time this has happened to me. Uncategorized. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information.