Limit the use of My Sensitive Info | If you continue to use this site we will assume that you are happy with it. Total ban when <32. Please start a new service to your meter so that comes with swepco. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. AEP Ohio is disconnecting customers for nonpayment at rates far higher than the state's other big electric utilities . Gas and utilities cannot be shut off if the lack of the utility creates a life-threatening situation. Disconnect ban if health of household member would be adversely affected, need medical certificate. This applies to both regulated and non-regulated energy vendors. "If a customer is eligible for the. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Customer may request an extension. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. (As of 09/2008 no utility has an approved winter disconnection plan on file.) Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Delay disconnect for 30 days with medical certification. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Need Help On Your Electric Bill? - AEP Ohio Wire It has been in business for over a century, starting operations way back in 1906. Medical Certification Waivers | Office of the Ohio Consumers' Counsel For your convenience, you can keep service on at both addresses while in transition. From the ways you live, work, invest and plan for the future, we want you to have tools, news and information with a simple touch or click. AEP Ohio disconnects questioned-Lima News. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Cannot disconnect if payment agreement is in effect. An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. Consumer line: 302-736-7500 or 800-282-8574. No termination if National Weather Service issues a heat advisory or excessive heat warning. The disconnection date must be 10 days from the date the notice is issued unless a shorter time is authorized by the commission. Consumer line: 800-392-8050 (toll free) or 334-242-5211. An automated message, claiming to be from AEP, told him his service would be disconnected and he would lose power in the next 30 minutes, unless he acted immediately, by pressing 1. Shale Oil and Gas Location. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. Disconnections are prohibited if customer agrees and adheres to payment plan. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. At AEP, we hire bright, enthusiastic people with diverse skills, talents, and ideas to serve our more than five million customers across 11 states. Learn more at AEPEnergy.com. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. No disconnection if customer agrees to and adheres to payment plan. Allows customers to extend payment of pre-existing arrears beyond 12 months. 62 - 1 PO . Customer is required to negotiate a payment plan. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances. Consumer line: 404-656-4501or 800-282-5813. No disconnect for elderly or disabled when temperature is >95, or medical emergency. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. The utility may not require payment of more than seven percent of the customer's monthly income. 10K - 2021. For your convenience, you can keep service on at both addresses while in transition. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Several of Arizona's energy vendors enforce moratoriums with varying criteria. Required Internet Posting | Electric FAQ - Public Service Commission of West Virginia During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. 30 day disconnect delay if detrimental to health, must have physician certification. Certification of licensed doctor or health practitioner is required. PUC approval is needed to shut-off elderly 65 or older. Customer is required to negotiate a payment plan. Unpaid Utility Bills Traditionally, utilities send a metering service person to connect or disconnect the meter. Calling regarding service disconnection is something Porter says AEP will never do. Systems must have forced-air cooling and not had a tune-up in 2021. AEP Ohio, a unit of American Electric Power, delivers electricity to over 1.5 million electric meters, serving homes, businesses and industries in central, southern and northwestern Ohio. Disconnection with Notice: Prior to disconnecting your service, your water or sewer utility company must provide you with a separate written statement mailed or hand delivered. Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. View a table of state seasonal termination protections only. No disconnect for customers who enter into a payment plan. Utilities are required to offer a payment plan. Business customers, please contact us. Households may be disconnected once the temperature is below 95 or beginning in October, whichever comes first. Taking action now can help keep balances and bills manageable, and your electric service connected. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the, November 1-March 31 - Cold Weather Rule (CWR), Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. We hope youll find it bright, forward looking and easy to navigate. Additional service provider fees may apply. 95 F and above (elderly and disabled) Seasonal Policy. Consumer line: 302-736-7500 or 800-282-8574. Consumer line: 317-232-2712 or 800-851-4268. 32 F or below or during heat advisory for all residential customers. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. Stop Service - AEP Ohio Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. Medical Certifications. This online function is currently only available to residential customers. During the delay the customer is expected to agree to a payment plan. No disconnect if customer is on a payment plan. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. Consumer line: 225-342-4404 (Baton Rouge) or 800-256-2397. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. Required Internet Posting | Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Cookie Settings| Start, Stop or Transfer Your Service - Appalachian Power Regulated utilities must get PSC approval for disconnect. No disconnect for 15 days for illness certified by a physician, certification can be renewed. Running on . A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. The medical certification may be renewed by the proper medical person every 30 days if illness persists. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. Prohibited for customers who can prove extreme financial difficulty or medical emergency and agree to payment plan. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customers service until all bills are paid in full. 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