Ask Question Asked 2 years, 8 months ago. Install the unmanaged package from the prework if you haven't already. Tweak service Console. The worst error! Stuck on Superbadge Apex Specialist Step 1? I'd bet that the solution is to "clone" not rename. It's a status. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. You have to make the article "Linking SP-100 to SP-200" visible to everyone. The simple things Hey, i'm on challenge 3 and almost done. Take a break, grab a snack, and watch this video. When it works it plays a sound to tell you that a case has been assigned to you. I learned so much doing it. I usually visit your website and I always learn something new from here. I am stuck on challenge 5. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. thing I could be missing?Thanks in advance! These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. and me too!! Use the search o. Hello! . :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. 43 are for Admins. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I did add the things mentioned automated action in macro. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Module. please verify. The free lemonade offer worked! Start in setup. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Could you share what you have for your dashboard/report/etc and I'll take a look! The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Ensure you set up the routing for Advanced Cases properly. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. . We recommend using a new Developer Edition (DE) to check this challenge. Prework and Notes. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! "I have created the Entitlement Process named "Cirrus Support Process" twice now. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. not sure how to troubleshoot this tho..@_@, hmmm! Good! If you haven't taken the Onmi Channel module yet, now is a good time! This is where you start building out the ability to manage support levels. E.g. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Does it work? Use the search o. Hello! Even after setting up support proc and presence status. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. I'd try this- Delete the current process. Ensure you group report results correctly. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Very helpful, thanks for the information! After editing the service console, you might have to edit the new profiles. What am I missing? Did you perform any particular action to get the email available on the console ? I used a new trailhead playground created exclusively for the service cloud badge. Processes. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have read every message I can find and have double and triple checked everything I can think of. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. :), I am unable to solve this. If you are short on time, start around the 20 minute mark. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Thank you for your time and response. These are instructions on the types of rules you need to make. Superbadge Apex Specialist Full Solutions - Salesforce Handle Ask Question Asked 2 years, 8 months ago. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Look at the page layout and enable knowledge. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. []Safari stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Something that helped was saving the report frequently. Alas, fingers crossed for the next challenges. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . You also get personal insight into the life of a Trailhead Baby! Why the change of heart? I am the Trailhead Baby! Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. "Wrong Queue" is not a queue. Service cloud specialist superbadge challenge 2 solution Ensure Milestones are configured properly for High Priority Cases. I even tried to create a new playground and start over (that only made things wose). Ask Question Asked 2 years, 8 months ago. Still stuck? How frustrating! This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. You should be prepared for a heavily scenario . No. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. I am getting this below error. Rated Accounts by State The record count for state and account rating are automatically added. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". hey,yes it was, i figured out after you replied. Please guide me on this.Thanks. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. hmmm You do not want to enable all of the checkboxes. Tags Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. I hope that you feel inspired. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I've had it take up to 24 hours :(. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Salesforce projects, superbadges, and sample apps - Index By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Hi I am getting the below error. Thanks a lot. If the action is missing from the page layout, it will not show up as an option in the feed. I have both Email to Case and On Demand Service enabled on the Email to Case page. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge.