I think this would be great for our business! The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. ERGs drive diversity by fostering new bonds and communities across the company. As part of a very successful multinational company with annual profit in the extremes of 88+M, Terms of Service. This review will focus on Wex's payment acceptance products for merchants. They claim they need a receipt. by admin / Thursday, 26 July 2018 / Published in Posts. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. This company and their employees SUCK. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. See this page to learn how we support our operations. After getting a charge of over $681 on a $3000 bill we called. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Then they lied again about how I would get an email from their fraud dept resolving this. Set the Validation type, which determines how the prompt must be entered by the card user. Look for the QBO file you saved in Step 1 and then select Open. Get the latest Health Trends & Insights news in your inbox. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. Wex and Voyager cards can be used at any participating gas station. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. However, they will continue to take my monthly contribution out of my paycheck. Wex is currently charging is 83%apr. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) When you take fleet cards, the funding time depends on the type of card and the processor. Which I give them, but now Im denied? As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Also, cant use funds from previous year for 3 months after the new year. As more data is collected and trends identified, he expects losses to decrease even further. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. Having issues making the most of your WEX experience? Most horrible experience with fuel cards. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. The benefits are straightforward. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Every vehicle you lease through GSA Fleet has a corresponding WEX card. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. I have no choice but to involve my attorney for CEASE and DESIST. Corporate Office The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. WEX adds Visa to virtual payments offering. There are per card, per month fees, as well a paper billing fees (applied as a default). Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Worst gas card ever. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! That means finding a processor who is familiar with B2B transactions. Looking that way. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. What if additional documentation is required? We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. But within the category of purchasing cards are several different possible rates. Focusing on diversity also means focusing on inclusion. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. This company is either competent or fraudulent. I send that in and thats not good enough. None of which have been successful. I know its confusing .. eye roll .. WEX has frozen my account. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Ive contacted customer service multiple times and spent long times on chat and hold both times. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. This type of billing is unethical at the very least. Who do I contact? On the card detail screen, click Add Prompt. WEXs unethical business practices have negatively impacting my credit as well. Fleet cards differ from commercial credit cards in a few ways. All Rights Reserved. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Dont use them, spread the word not to use them, I will be posting on every review site. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. Look up and select the card you want to change. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. NO, because they want me to jump through another 50000 hoops!!! We also encourage merchants to check out our list of the providers of the best merchant accounts. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. Im paying it off in a couple weeks and closing the account. (207) 773-8171 Corporate Office. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. The company should have planned for this. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. I have been instructed a different way to close the account each time I call. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. If you need more information, you can input your business info here and contact us for assistance. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. Military veterans possess invaluable leadership skills and business acumen. Customer service is miserable. Merchants most commonly describe unexpected incidental fees and high termination fees. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Don't Fall Into An Expensive Trap. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Trouble Getting Approved? Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. Insert the card into the pump or attendant swipes the card in the station. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. EMV Credit Card Machines How do I qualify for Love's Express Credit? Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. an account in a name who is not associated with our company. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Just give me my money! Then Class action suit! WEX, Inc. Its been months and we still do not have $$$. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. UPDATE: Not menti. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Our card works at a variety of merchants. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale.