If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. Clipper account access including checkingyour balance can be found on the Clipper website. The Victoria Clipper V vessel is a passenger-only ferry. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. When I tag my card, what do the beeps and lights mean? If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. 2020, Metropolitan Transportation Commission. #16 of 92 Boat Tours & Water Sports in Seattle. Keep your phone handy in case an inspector asks to see your fare. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. We strongly encourage customers to take advantage of the time to unplug from technology! ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. New to Clipper? Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. Bicycles are stored on the outside deck subject to the elements. Can I get a Clipper card before I arrive? Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? U.S. Immigration . PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. You will still need to use your plastic Clipper card for this. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. We do allow walk-up day-of guests to purchase tickets if space allows. Season Tickets. Please learn more about traveling with pets. You can set up automatic reloading when you initially order a card and load value online. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. 2023 Clipper Vacations. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Account Management. This page includes balance protection, online accounts, and card cancellation. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. For limited time, riders can get a new Clipper card on their phones for free (normally $3). While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. For account-related Los Angeles Clippers | The Official Site of the Los Angeles Clippers Victoria Clipper Frequently Asked Questions | Clipper Vacations Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. This page includes protecting your privacy and information retention. Call (877) 878-8883 to order from a Customer Service Representative. At your request, we can mail you a new card with your balance restored, typically within 2 business days. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . I was charged the wrong fare. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Add Clipper to your phone before you take-off! You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). 2020, Metropolitan Transportation Commission. See the, To add a card to your Android phone, open Google Pay and click the + sign. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Why does adding value to one's Clipper Card online take so long? Why isnt it on my Clipper card? Select "Add money" and follow the steps to continue purchasing a card and adding value to it. And, to get it back, its an hour on hold, and three to five business days.. Find out about Clipper cards, visitor and monthly passes, rates and discounts. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. What happened to my order? If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Purchase at various retail locations , including BART and Walgreens. This happens automatically, with no disruption in your ability to use Clipper. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. He started his journalism career as a sports editor in Iowa in 1975. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? Check out our virtual tour of the Victoria Clipper V! Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. This is different in the phone environment. Yes. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. This page includes How RTC cards work, accessible information, and using Clipper equipment. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Prior to that he was an assistant sports editor at the paper from 1984-1987. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. A couple of things have to happen before you can use the value. What is the maximum amount of cash value I can load on my Clipper card? But if you tag off, Clipper will return the difference of $6 to your card. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Please note that you cannot use your phone to unlock bikeshares. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Clipper on your phone will not unlock a bikeshare. We will automatically send a declined payment notice to the email address in your Clipper account. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. You will select your seats when making your booking and may choose between the lower or upper deck. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Cookie Notice Please enter the ages for all children 18 and under. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Log in to your account with the email address we have on file and provide an updated email address. It is charged for those who enter a station, ride a train, and then exit the same station. You will need to tag your card to a card reader or ticket machine to activate it. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Youth 5-18 years old get 50% off with a youth Clipper card. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. You can use Clipper cards on all Bay Area transit agencies. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Why not? The money is still missing. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Be sure to review the paper ticket fare chart at the station. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. No. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. You will select your seats when making your booking. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Can two people use the same card at the same time? Clipper card pending passes cash value. Our departure times between Seattle and Victoria vary seasonally. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. To add a card to your Android phone, open Google Pay and click the + sign. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? But if a customer already has value on his/her card, that value should not be removed. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. and our Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep A Station Agent can help direct you. Only registered Clipper cards are eligible for refunds. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. The RTC Clipper card is a photo identification card. Learn more on our luggage policy. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. After your second tag, the card reader will display a message that your initial tag was refunded. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. RTC Card and Accessibility. Key Clipper information translated to Spanish. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Was I supposed to activate it somewhere? After that process is complete, you need to tag your card to activate your Auto-Reload set-up. For iPhones, theantenna is in the top third of the phone. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Check out the r . If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. 877.878.8883. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. We also offer special discounts for children and military personnel. Youth/Senior Cards. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Clipper card lost and deregistered : r/AskSF - reddit What should I do if my card is lost or stolen? On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Failure to provide such evidencemay make you inadmissible to Canada. Clipper card says still in progress . TDD/TTY: 711 or 800.735.2929. Select "Transit card" and "Add Clipper card". If your card is registered, contact us so we can block your card from further use. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. 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Choose to stay logged in or to log out. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. The Salish Sea is world famous for observing a vast array of whales and sealife. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. On the cable car, the conductor carries a handheld card reader. I loaded value online, but when I tried to use my card, it wasnt there. Clipper on your phone. What does it mean to pick up my value and why do I have to wait to do it? Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Phone. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. Your session is about to expire due to inactivity. If you want to change your class of seating, you will need to reach out to our Reservations team. CA-Clipper 5.3 . Guide To CA-Clipper - Long Entry - ITLnet Why not? Im so glad that I dont have to go into the office the last two weeks. . They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Enjoy the convenience of booking the entire trip all at once. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Ticket Central. Please call 800-888-2535 or submit your request via our contact us page. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Privacy Policy. We will send an email to confirm that you have updated information in your account. Riders are encouraged to get a Clipper Card to avoid the surcharge. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. The garage offers parking forONLY $10 per calendar day! Thank you! You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars.