I agree, starting early January, two Echo dots and one fire tv and one firestick all stopped working the same time the same day, and same as you i tried everything, appeasing Amazon reps, knowing everything they suggested wasnt going to work because i had already tried every damn thing suggested., Alexa is having understanding me right now, and three months later she still is, my correct password is apparently wrong and fire tv will not log in to Amazon, producing a tv screen picture that moves left to right constantly, re registering is failing every time, after 3 hrs on Amazon rep tells me my device must be broken, what all four of them same day, no worries she offered me 15% trade in for brand new, not a damn chance, as i know i would have the same issue with new devices. If the logo is displayed on your television screen, your device is likely stuck. What Is the Trans-Atlantic Data Privacy Framework? Same problems- drops app in middle of program and remote navigation is incorrect at times. It is still working good? Problem solved. No matter what your favorite media streaming service might be, youll need a way of getting the latest episode of The Umbrella Academy or The Boysto your television. have noticed that problems have started on over the last 2 days. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub. Other apps do update. I tried the fire stick on 2 other TVs and it worked perfectly fine. If you turn your Fire Stick on and it sits on the logo loading screen, wait at least 10 minutes to see if the issue resolves itself. 03:13 PM Reset the Fire Stick. What do I do? 10 Troubleshooting Ideas For When Your Amazon Fire Stick Is Not Working Connect to the same Wi-Fi connection with your smartphone or another smart device to see if its working. @AntS Thanks for confirming, that explains it. Tried re-updating, and it says its up-to-date. I removed the extra extender cable that came with it and connected directly to the hdmi port it reboot and now everything is working for now!!!! How to Fix It When a Fire Stick Keeps Restarting, How to Fix It When Paramount+ Not Working on a Fire Stick, How to Fix It When Your Fire Stick Remote Is Not Working, How to Fix It When Fire Stick Keeps Optimizing, How to Fix It When There is No Sound on Fire Stick, How to Fix It When Spotify Is Not Working on Fire Stick, The 6 Best Fire Stick Alternatives of 2023, How to Fix It When Disney Plus Is Not Working on Fire Stick, How to Fix It When HBO Max Is Not Working on a Fire Stick, The 22 Best Amazon Fire Stick Apps for Movies, TV, News, and Music for 2023, How to Watch NFL Games on Firestick: Free or Paid (and All Legal). I noticed the difference during that change too. The last resort is a factory reset. Step 2: Ensure you are connected to the same Wi-Fi network as your Fire TV Stick. Keep checking back for updates from editors whenever there is a verified TV player outage going on. The good news is that there are a few things you can usually try that should get you back on track and watching your favorite shows or movies in no time. Yes Did a factory reset. Step 3: Open the Fire TV app and select an available device. How do I reset my Fire Stick when the settings won't load? in. Step 3: Check to make sure that the Fire TV Sticks power source is plugged in properly. NONE of the recommended fixes have worked. I am using the power supply that came with it. If your Fire Stick isnt loading content or apps as it should, try quickly clearing the streaming sticks cache. Thats my issue as well. Very cold and a lot of snow here in PA!!! I dont have this issue with Chrome. My tv has stopped working completely since I plugged in the new firestick. 06-07-2021 Fri, 17 Jan, 2020 12:05 PM I'm on an iOS device and get an Error Code 3 message. Its also a good idea to try a different HDMI port on your TV if there are multiple. Can u help. All rights reserved. Dont be afraid of losing your apps. Free for everyone in the UK. Nothing is working. It really is a great product. It will work with Cochlear Nucleus 8, Nucleus 7, Nucleus Kanso 2, and Baha 6 Max sound processors. I am giving up and just ordered a ROKU stick. Because frankly I dont trust that buying a new remote is going to fix the problem. See all 16 articles. 04:30 PM My trouble with 2.4 Mhz wifi has been fixed moving radio channel from 11 to 6 in the router. They dont have complete knowledge. I found the perfect fix. Is this a plot by Amazon to get us to buy new? They could not fix so might as well smash it. Make sure you are not trying to use any of these devices: Firestick Not Working? [2023 Troubleshooting Guide] - Cloudwards Please assist. If you're still having problems, you likely need to boost your Wi-Fi signal. Go to Home > Settings > Support > About This TV. Help? Even tried deleting apps and clearing cashes. I have unplugged etc, Ive been having alot of issues since around that time, Ive tried the fixes I can and still really bad with fail to connect, buffering, yada yada. It doesnt ever pull up a server and if it ever does, (rarely) then it only buffers. It started with buffering and now it says network disconnected. Mine worked fine until the first of the year. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. your password now. You tell me I'm using an ad blocker - how do I switch it off? Was this answer helpful? We'll update you here when there is an official ITV Player outage. The next morning it would only give a blank screen. You can also use your smartphone as a remote control for Fire Stick. Time Machine vs Arq vs Duplicati vs Cloudberry Backup. Mine arrived yesterday and is stuck Downloading the latest software. My remote will not change to any other channel. Same thing! Its brand new, the previous one also did the same thing, Amazon offered 15% discount. Restart Your Fire Stick One highly effective method to fix many issues with your Fire Stick is to reboot your stick. STV Help and Support. I tried everything abov. Amazon Firestick Not Working: 2023 Troubleshooting. Tried literally everything. Plus watch STV and catch-up on missed shows (if you live in our broadcast area) Step 3: Open the Fire TV app and select an available device . So frustrating!! Even when I took it out, the tv still doesnt work. Here are some of the most common Amazon Fire TV Stick issues and how to fix them. . And before we go deeper -- no, you don't have to worry about the lasers cutting a hole through your wall -- that's not how these work. Test your internet connection. Freezes on logo at restart. Doesnt fix the issues. https://www.digitalspy.com/tech/a484525/stv-player-now-available-on-samsung-smart-tv/. It kept rebooting due to storage issue. I cannot get past the installing updates as well. The Firestick runs off of a USB power supply, so its possible to plug it into a phone charger or even a USB port on your TV, but this is not recommended. Ive tried everything. Copyright 1995-2023 All Rights Reserved. Its stuck on the updating screen and I factory reset it twice. Step 7: If clearing the app cache and data does not solve your issue, attempt to reinstall the app. Tried few of the suggestions and none of them worked, My fire stick keeps on restarting on its own, dont know what else to do and I think Ive tried everything, My fire stick came up on the screen and said installing software but it wont install it it goes halfway through the Amazon screen comes up it goes off and goes back to the installation but its not installing anything and I cant go anywhere I cant get it off the installing. Thoughts? It lasted almost 2 years. Cookie Info: To find out how to manage cookies, see our cookie policy. 07-01-2021 To provide the best experiences, we use technologies like cookies to store and/or access device information. Cant get it to reset to factory settings by pressing HOME for 5 seconds. Step 2: Release the buttons and wait 60 seconds before continuing. We should not have to pay for any new equipment if this is an Amazon problem already paid for. Tried new batteries, pressed select and play, etc. The other, doesnt respond 80% of the time. If possible, power your Fire Stick by plugging it directly into a power socket on your wall, not into your TV, another device, or through an adapter or surge protector. postcode and select your marketing preferenceand then click join STV. Loaded just fine. Im worried that my TV is not compatible. I just bought a brand new one and tried setting it up on 2/25. There is differently a glitch with the STV player and the samsung software. Not sure what Fire TV device is right for you? If a specific app is having trouble connecting to the internet or loading content, uninstall it, restart the Fire Stick, and reinstall it. You could unplug modem, router and stick for about a minute or so, and then plug back up, see if that does any good. Thank you for your time. Is this true??? Im having the same problem. Not have Hulu, Netflix, showtime, discovery and two more apps? 17-06-2022 Its a stuck download problem where the firestick update will not load and install because of too many apps on the firestick. How to Fix a Fire TV Stick That's Not Working - MUO Step 1: Long-press on the FireStick home button and go to Settings. My Firestick is 2.5 yrs old and it just started cutting out right in the middle of watching something in YouTube and Prime Video. They arent wi fi 6 firesticks. Almost completes and then goes back to say not connected. No joy. Is anyone having an issue with a white box on the screen that say Home, title of movie, app, ect and cannot get rid of it? Well it sounds like everyone is having the same problems that Im experiencing all its doing is rebooting and it has fresh batteries, very Very frustrating, wish someone could help me fix this problem. If the video keeps buffering, first reboot your device. Tried all suggestions over 10 times. in, Older Samsung TV. Media streaming services occasionally go down due to server issues or for maintenance. Step 4: The same idea goes if you are using an A/V receiver make sure you are on the correct input, or try plugging the Fire TV Stick directly into the television to see if the receiver might be causing the problem. If I select VLC as a player, it's flawless. LG released its own twin-laser-based projector TV back in 2019 and the technology has improved a ton since. If this still doesnt work, then you might want to try restarting the device by unplugging it, or a factory reset if you can control the Firestick from your phone to get into the settings. It has done this since I got it. This Fire stick seams to only work smoothly with Amazon Prime. It looks like we are all having issues this month. Only had the tv for 6 months. A Fire Stick not showing up on your TV screen after being turned on could be due to selecting the incorrect HDMI input. Some of the standard ITVX library is only available to Premium subscribers too, with ITV stating that over 6,000 hours of video are only for paying users. Im sick of both of them. Tried everything above, not working. It doesn't matter if I use the iptv Smarters app, or any iptvs Smarters branded app, when I'm clicking through channels , it just decides to not connect to a stream any more. No. Step 3: Select Restart to confirm the action. Is this what yours was doing? Do the total did a total reset now its saying fire stick not able to update so it wont let me connect to restore after years of use no problems its all of a sudden Ive reset 50-100 fire sticks before never had this problem. In Tv screen only shows Amazon but not working. I'm still having problems do you have a Support / Help contact? No more black screen! Step 1: Press and hold the Left +Menu +Back buttons for 10 seconds. 17-06-2022 Fire Stick works when connected directly to one TV but when connected through HDMI hub to be available to other TVs have good video but NO SOUND. The Fire TV will automatically pair with the remote. Try changing them for new batteries to see if this fixes the problem. No help, but made us both laugh cheers for that . This is a known issue we are currently investigating. Im in UK. Then I guess that is why mine is not working!! New 4k fire stick and it keeps going to the restart screen. I cant figure out why. iPhone v. Android: Which Is Best For You? Clear the Fire Stick cache. Step 1: If your Wi-Fi doesnt seem to be working, first make sure you are connected by heading to the Fire TV Home screen, then selecting Settings, and then Network. Select Settings > My Fire TV > About > Check for Updates to ensure you have the latest version of the Fire Stick's operating system and apps installed. It lets hearing implant users hear a variety of audio content. Mine has been acting up since it updated on Monday, June 27th. https://support.stv.tv/support/solutions/articles/2000007702-which-platforms-are-supported-by-stv-pl Samsung Frame QE55LS03AAUXXU hard disk no content found. Gripping drama box sets, eye-opening documentaries, true crime and classics like Taggart and High Road. Firestick wont load. This tip can also make a Fire Stick run faster if it feels sluggish. Step 7: Hold the Home button on your remote for 40 seconds, then release. Did you get it to work? Having the same issues. My fire stick worked fine just yesterday but today it was stuck on black screen. I think someone is messing with Amazon and their customers. There does appear to be an update to your TV to version 1374.0. Sorry, an error occurred during subscription. Put my tv remote back where its suppose to be to watch tv hoping keeping it unplugged over night would fix it. Hopefully, your problem was covered on our list, and if not, you might still want to try some of the fixes we covered. May change to ROKU. First, you can uninstall and reinstall the app; then, try restarting the device. I like the firestick options much better but it will not load. After, navigate to the App & games section to install your application again. It's important to note that resetting your device will clear out all settings and personalization, returning it to the way it was when it first came out of the box. Holding the select and play/pause buttons down at the same time for about five to 10 seconds will make the Firestick reboot. How do downloads work? How do we get them to do that? STV Help and Support. This article covers a wide range of fixes to help you troubleshoot and fix an Amazon Fire Stick that's not working. Mine is doing the same thing. Upgrade your lifestyleDigital Trends helps readers keep tabs on the fast-paced world of tech with all the latest news, fun product reviews, insightful editorials, and one-of-a-kind sneak peeks. If your Fire Stick turns off by itself, there's likely a glitch. Check your Fire Stick cast setup. Ive done everything and nothing is working. How to reset or else. Open a different app. Unplug the Firestick If your remote is using fresh batteries and the restart command isn't working, then you can restart the device by simply unplugging it and letting it sit for about a minute. I have contacted Amazon and they say wait a few hours. Step 1: Unplug the Fire TV Stick from the television and its power source, reconnect it, and try again. A Fire Stick having a black screen or not displaying any image is often the result of selecting the wrong HDMI input on the TV. The service provider and seller, no one is responding. Ive done every update, changed batteries, you name it, its been done. If your Fire Stick turns on by itself, you need to disable HDMI-CEC. Mine is just showing a black screen and amazon, so what is the answer? Prior to trying to watch the mentioned program the fire stick worked fine! By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Soo frustrating. Best answer as I tried everything else and this is what worked for me! Have a good one. I want a refund! Amazon helpful but Im about to bin the firestick and just buy a smart TV. in. in. Duh! No charge! I have many Fire Sticks but this was the first 4K. Why Does My Fire Stick Have a Black Screen? Or, if youre a bonehead like me, my wife discovered that my sudden black screen after years of working was caused by it being unplugged. Our Services use cookies to provide, analyse, improve and personalise your experience and to show you ads based on your interests. I have a brand new out of the box 3rd generation Firestick which is for the 3rd in the house so I know how to set one up. If nothing on this list works, then the last resort for most issues is to perform a factory reset, which we look at later into this article. Two Fire stick lite not one works. If it ceases to function, start by replacing the batteries, as this may solve the issue. I have the same issues as everyone. If you continue to use our Services without changing your settings, we'll assume you're ok with this. May have something to do with updating the phone to Android 12? Thanks! Reset the WiFi. You can watch the video or follow the instructions below: The STV Player app already installed on your smart TV. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2007-2023 Cloudwards.net - We are a professional review site that receives compensation from the companies whose products we review. Changing HDMI port and batteries did not help. Scroll through the list of widgets until you reach one labeled My Fire TV. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Mine is doing exact thing. There is sound on start-up when Fire Stick first appears on-screen, but not after that. You'll be presented with a web address and unique 5-digit code on your TV screen. Its still not exactly cheap, but this 77-inch Sony OLED TV is $300 off. 2 TVs have no volume control with the Firestick and another one simply gives me an Amazon logo, center screen. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you notice a delay between the sound and picture, go to Settings > Display and Sounds > Audio > AV Sync Tuning. Update your Fire Stick and its apps. Some TV models will automatically turn on when a connected HDMI device is powered up though many still need to be turned on manually via their remote. Once you plug it back in, you should see the Fire TV logo as the device boots back up. STV | Help & Support : Support - STV Player Hi Rachel, our STV Player+ service is not currently available on Firestick - it is on Mobiles, Tablets, Web, Roku, Now, Samsung TVs, Sky Glass and Apple TV currently. Top 7 Ways to Fix Fire TV Stick Not Loading Apps - Guiding Tech Turned on TV. From the Network tab of the settings menu, you can either press the play/pause button to check the network status or the menu button to forget the network. However, there is a fair bit of overlap when it comes to some of these problems. I do not have Alexa. After wasting so much time trying to troubleshoot my Fire TV stick to no avail, and Amazon customer service recommends I buy a new remote or more updated Fire stick, and reading so many complaints about the new ones being received out there, I dont trust that throwing more money at Amazon Fire Sticks is the smart way to go. The first time I unplugged and replugged it in it let me get to the set up and then just wouldnt connect to wi-fi but now after resetting the router and trying it on another tv (where another fire stick is working fine) I cant get past this screen. A select number of Amazon Fire TV devices now support audio streaming to hearing implants, thanks to a partnership between Amazon and Cochlear, the world's largest provider of hearing implants. He writes about Windows 10, Xbox One, and cryptocurrency. I have the same problem with stv player not working, I access the stv player via the internet page on the TV and everything works fine. First, if this is not a normal issue, you can restart both your Fire TV device and WiFi router. ad-blocking logo with the letters ABP in either your address bar of your web browser or at the foot In this part of the settings, youll see an option to Enable Display Mirroring. While many devices should be able to mirror your Fire TV even without this mode enabled, turning this on will make it easier for other devices to find your Fire TV. Hi Chris, tv details as follows, not tried resetting the hub, should I?