This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. From my experience it does deter some buyers from initiating a return request. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. I'm done with Ebay. It's become so bad that it's the topic of memes and the punchline of jokes. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. Also this makes the process require the buyer send the item back instead of filing a claim. Evidence of successful delivery to the authenticator Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. eBay Will Not Back Your Return Policy - YouTube As a no returns seller, I still get the option to accept a SNAD. //]]>-->,