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It was a pleasure dealing with all of you. Need advise, had a shop replace house battery and repair inverter. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. A representative has been notified and will be with you shortly. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Jumping through hoops. All payments are with approved credit through dealer lending source. More than 50 pictures were sent to Thor. This is Thors final offer as it has been stated multiple times. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. I admit, we were naive in thinking that the labor charges could be so little for such a job. You might find those release tools with the manual for the radio. Thor Motor Coach's stands behind it's previous response, copied below. Can you tell me a little more on. This coach is over 6 years old. I guess that is the million-dollar question. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. He made us feel at ease during the whole process. Thor is saying to just patch it. Please contact us to verify info, and to check availability as our inventory changes rapidly. Satellite. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? The pictures submitted to us show no concern of factory defect to the roof. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. BBB Business Profiles generally cover a three-year reporting period. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. 2017 Thor Challenger XE Rear and side cameras and radio not working. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. According to the call notes several of his concerns were discussed and further explained. Nobody will build them better. Which we received no assistance. Thanks for the replies. As the smallest motorhome option, camper vans are welcome virtually everywhere. This allows the radio to run with the ignition key off. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Thurmont, MD. Thor Motor Coach does not have control over the ************ centers. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. I bought a brand new Thor Hurricane 35M. They found mold under the floor covering. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. Submitting a response indicates a willingness to work with customers to make things right. Is An RV Renovation Project Right For You? One previous owner purchased it new.We have had multiple issues with the coach. The claim is currently under review, you should hear back from your rep by the end of this week. 2003 Jazz Toy hauler 5k obo Needs work. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. Read More: https://thormotorcoach.com/legal/ . You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? He was so laid-back and his knowledge was extensive on the motorhome. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. And we are akready receivng customer no assistance. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. It has been sitting for a year. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. We have contacted the customer to investigate the root cause of the concern. ************************* said that they would pay ******* ***** 26hrs for their labor. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. You may also call **** at ************ for them to better assist you in finding service. Your luxury Mercedes Sprinter motorhomes. One is in the coach fuse panel and is marked. This price is only valid for 24 hours from. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. Brand: Thor Motor Coach. How can these issues that were reported to Thor when our coach was new, now be null and void? Have driven unit less then 250 miles since purchase. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. The radio may well be powered by the house batteries. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. {priceLabel}: Please contact us at 888-436-7578 for availability as our inventory changes rapidly. Diesel and gas-powered chassis options. Checked every fuse I could find. We make the transition smoother with this free Owners Guide. My front radio has two fuses. changed the RV world when it first hit the streets in 2011. Step inside and find a 68" jackknife sofa to the right of the entry door. It's been non-stop. 33 complaints closed in the last 12 months. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. Worked with ******************* until **** when he moved to a new position. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. good-will offer. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . . Television. Everything is well documented. Add distilled water only. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. Would be a great hunting rig! Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. When searching for a service center make sure to use the filter option. Number Of Discs. The best of Class A amenities and more power than a Class B. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. After all the warranty work, we had to winterize the coach for the 2019 season. We are tired and have had enough. 1. Like most: We went on our first trip this past weekend. A representative has been notified and will be with you shortly. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Use a pen or paper clip. THOR #2187. Then click on the manual name to download. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. Please select a year to search for available owners manuals. We have spent countless dollars and hours as well as travel time in dealing with this. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. I had to send the slide out for access. After getting back both radios not working. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. We have only Put 2400 miles on since we bought it. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. We have been diligently working non-stop to get the flooring and heating breech issues resolved. Save your favorite RVs as you browse. 2017 Thor Challenger XE Rear and side cameras and radio not working. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. Wheel sensors for air pressure not working. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Doesn't look like I am getting power to the radio since battery replaced. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Have you tried pushing in the "very little" reset button top left? They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. Payments are with approved credit. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . We are sorry to hear of your concerns with your 2019 *******. Just for good measure, recheck those easy to access fuses in the panel in the coach. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. The requested information: 2019 *********************** **** motor coach. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Spoil the RV owners in your life this Christmas with some of our favorite gifts. Plus tax, title and license. This dealer in **** miles away so thats not happening. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. We have a leak in the back window of 2018 Thor Axis 24.1. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! Thank you. Meet the redesigned A.C.E. Surround Sound. The dealers in my area state that they dont even know what a ********* is and dont work on them. Thanks for the replies. Also if your GFI isnt easy to locate, you may have one on the inverter itself. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. Thor Motorcoach Logo linking to Home Page.