If youre a Verizon customer, you may have noticed that your order is on hold. Additionally, it is always helpful to have any relevant account or reference numbers on hand when speaking with customer service in order to expedite the process. The app keeps telling me to "take action": "To process your order, we need you to take action. In the meantime, you can always cancel your order if youd like. Click on the "Power Off" or "Restart" button. The most common reason is that the customers credit card information needs to be verified. Newbie. You must be signed in to access this part of the community. Have a phone you love? I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. User ID/ Verizon mobile number. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Received an email notice to finish my purchase a couple of hours ago. I placed my order on 9/10/2022 and everything was normal until 9/16/2022. This usually happens when an address or credit card is entered incorrectly. Nope, the T&C bar is gone. Lastly, if youre signing up for a new service or upgrading an existing one, there may be a credit check required. 1. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). The person he spoke with said that they couldn't get the order to open up that something was wrong. If you dont hear back from the seller or if your order status remains unchanged after taking action, try contacting customer service for assistance. Get up to $500 when you. If you ordered online it would have given particulars in a few emails as to just when and what you were going to get and when. From the top of the page, hover over Support and then click Order Status. I have the same question 0 Likes Reply 1 Reply All Community topics On the next page, enter your order number (this can be found in your confirmation email) and your billing zip code, then click Check Order Status. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So in order to get a "filled" tank you will be paying around $60. Have a phone you love? Online only. If your order appears to be fraudulent, it will be put on hold until Verizon can verify your identity. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. First, our team may need additional information from you in order to process your order. He said, "ok, that should do it" NO, it didn't work. Get up to $500 when you bring your phone. Get up to $500 when you. Then 20 minutes later I get an email from Verizon saying my order was on hold. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. There are a few reasons that could be the case. You can choose the starting and ending characters in order Word Scramble Finder is a tool used to help players succeed at the multiplayer game Word Scramble, in addition to other puzzles. And when I did the reorder they did not add any trade-ins. And guess what?!! One of the charges is for $909 and the other is for $199 without any cost explanation. 3-inch touch screen on this Googl. Exchanging propane tanks can cost between $5 and $6 per gallon, while refilling costs between $4 and $5. Download the My Verizon app. If youve placed an order with Verizon recently, you may be wondering why its taking so long for your order to go through. That must be it. Yesterday's order didn't go through so now I have two pending Amex payments. You can also contact customer service for assistance. Will see what happens. In most cases, an order is placed on hold because the seller needs more information from the buyer. If you need help with your Verizon order, there are a few things you can do. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". This happens occasionally with popular items, and Verizon will do their best to get the items in stock as soon as possible. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. The whole process shouldnt take more than a few minutes. Thanks for the info. Our team will be able to tell you more once they investigate further. Then, you can view the Verizon messages by scrolling through the messages you have communicated with a particular contact number. This can happen if you moved recently or if youre using a P.O. I ordered through Verizon so I would assume I would have to go through them. The seller may need clarification on the shipping address, payment method, or other details of the order. This can be done by providing some personal information, like your name and date of birth. Maybe thats whats going on? Stores your username on this computer. He kept saying I wouldn't be able to track it until 24 hours. Honestly tired of calling customer service at this point, so Im just waiting to see if my order gets canceled. If this is the case, simply contact customer service and theyll help sort things out for you. Have a phone you love? First, all orders are reviewed for fraud prevention. If you still need help, you can contact Verizon customer service for assistance. I ordered my yesterday, 9/12 iPhone 6 Gold 64gb around 2:55 am, received confirmation at 3:01 am. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Ways to pick up Locker Pickup Visit your selected store and pick up your order at our self-serve lockers. Average processing time is 3 days. You should not use this feature on public computers. Normally just a credit check, and deposit required for those who have no credit or little credit. Once you have done so, you will then be connected with a customer service representative who can help you with whatever issue you may be having. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Check your email you prob have a fraud check. One of the accepted forms of proof listed is a ratified purchase contract, so I uploaded that. 2. One reason why your Verizon order may be pending is that they are waiting for a response from your bank. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. If youve placed an order with Verizon, you can check the status at any time by following these simple steps: EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. It may be prudent to await this in store delivery. No, turned out I had to unfreeze Equifax and then deal with a fraud alert on my account - not eligible for self-serve, no reason given. I tried to buy the phone the same way yesterday and that order did not go through. If everything checks out and your order is approved, it will ship as soon as possible! Privacy Policy. Spy on Someone's Verizon Text Messages. Other reasons include issues with the shipping address or billing information. These orders require further review by our Customer Care Team and is completed within one . Was supposed to be delivered on 9/30. Ordered Verizon Fios about two weeks ago, and the order is still on hold. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). Please check your Private Messenger Inbox for a message from a Verizon Support agent. I am spending my 3rd hour with them - same message "Max order read attempt reached." I am having the same issue and nobody I have talked to from Verizon has been able to help. Buy now Support Shopping & Deals Pick up your online order at a Verizon store FAQs Don't want to wait for your online Verizon order to be shipped? Remember my username. I have a message on my Verizon account saying I have until October 13 to verify my order. Same thing happened to me. Second, if youre ordering a new phone or tablet, Verizon needs to make sure its in stock before it can ship out your order. My order status page says the order is "on hold" and that Verizon needs proof of address. My move in date is approaching soon (June 21st), but my Verizon Fios order has been on hold even after uploading my proof of residency a while ago. Continue. In order to pay your Verizon bill using your Verizon e-gift card, you can call 1-800-876-4141 and enter the number 4438. . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Create an account to follow your favorite communities and start taking part in conversations. With select 5G Unlimited plans. Go to the Pending account changes page in My Verizon to remove or cancel an order. 10-28-2022 06:35 PM. Once your order comes up, youll be able to see its current status along with other important details like shipping information and estimated delivery date. 135-15280 101 Avenue, Impact Plaza, Surrey, Bc, V3R 8X7 15150 18Th Avenue, Semiahmoo Shopping Center,. There are a few reasons why your Verizon order may be pending, and well go over them all here. I just chatted to see why there's no longer a shipping date by the galaxy and was informed that . Verizon rep wasnt sure what was going on after puttering me I hold 30 minutes. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. Twice, in fact. and they have no idea what it is and how to deal with it. but my new order is giving me the T&C orange bar again. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. Get up to $500 when you. Jhamlin1230. I have a net10 samsung sch-s738c phone. Verizon has not yet provided any information about when the issue will be resolved. Details: Your service can be suspended between 30 days to 9 months. Not worth it. Comparing Linksys EA7500 vs Linksys EA8300 vs Linksys MR8300 Sort: Order Added Price: lowest first Price: highest first Brand: A - Z Brand: Z - A Top Rated Clear All. Called, held for 50 min, spoke to an agent. This is a huge issue and I need help ASAP. One was the iphone 14 which we knew was backordered until November 18th. 256 gb iPhone Pro, Sierra Blue. Response times may vary and may be delayed at this time. Welcome to /r/Verizon! {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizonwireless.com/vzw/secure/orderhistory/myorders-overview.action","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. Press J to jump to the feed. Ive lost all confidence in Verizon to get it right. Appreciate the quick replies. And in the process, they mess up the order the second or third time in some cases.