As a matter of policy, BBB does not endorse any product, service or business. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Thank you. I gave this store a lot of business - Never Again! The company even offers refills for pet medication. I was aggressively harassed and discriminated against today around 12:40 at the 2801 E. Waterloo Rd. Hello Shop & Save. I wondered why she was on the floor at all if she was not going to help and was a getgo employee regardless if cashier or not! Pay is not enough and they use you as a tool rather than a hard working human being. Giant Eagle grocery store, W Prospect Ave in Ashtabula, Ohio. Waited there another 10 minutes and was told it would be 30 to 45 minutes. Why is Giant Eagle pretending to care about their employees or customers when they refuse to have a sit down on how they threat us. Never go there again! Additionally, I go to pick it up the second time and when asked where the needles are I am told they now need authorized, why not get the authorization together. Terrible Terrible Terrible. I am requesting a refund or replacement as Columbia is refusing to replace it, saying it is Giant Eagles responsibility. She then just said rudely, take it up with customer complaint or something like that which was very insincere. Note that complaint text that is displayed might not represent all complaints filed with BBB. Besides customers who witnessed this spectacle, talk with Sue who was the only employee there who displayed any empathy. Also, why did i not earn perks on Dec. 17 and Dec. 22? Or does that all fall on computers today? Management was okay in the beginning then it slowly deteriorated, into a $#*! We pulled up behind a car and waited 20 minutes! 1. Toggle navigation ctMobi - Find a local buinsess in your area. Like im bothe ring you! Time: 1:28 I fought over the phone and through email for 2 weeks, when I asked for a refund. everytime i go theirs always issues! Read full review of Giant Eagle and 1 comment. Ive had to cancel scripts and have them sent to other pharmacies as well on several different occasions. I buy brand name wines and medicines and detergents at this store and its also in walking distance. They shop my online order, I schedule a pickup, and they load it up. ref# [protected] Normally bakery products are excellent. Our only son was born @ Magee Womens Hospital in Pittsburg . Job Work/Life Balance When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I will use Rite Aid that does care about the patients well-being, does not let prescriptions expire and notifies the patient when the prescriptions are ready or if there is a problem with a refill. I would like a full refund.Also If your going to advertise this as a edible image on your web site tell people what they are getting, I'll bet most people would not order an image if this is what they get. The organic section isn't huge at this store. Not even sure it was USDA Choice. I placed a pickup order for Feb 25, 8:30-9:00am window at #43 Township Of Pine store. Giant Eagle reviews & complaints. Our Team Members enjoy safe and friendly workplaces that offer several benefits plans specific to Giant Eagle stores, warehouses and business services group offices. My personal shopper ignored my requests for subbing the chicken I ordered ONLY if it was same price per pound. This complaint was posted by a verified customer. They were absolutely the worst. Giant Eagle Maintenance and Repair Service Level Requirements Supplier Code of Conduct Customers Privacy Policy Terms of Use Notice of Pharmacy Privacy Practices Digital Millennium Copyright Act UPDATE: March 10, 2022 Procedure is simple and painless and the staff is ALWAYS pleasant. I sent the main manager Adrian A**** an email with the transaction history of my card. Shame on you! UPDATE: This is a very serious issue. So I went to the self-checkout, and there I was harassed by two other employees. your customer service is not customer friendly. this is very frustrating, inconvenient and time consuming. It's sad to see that people will accept eating a piece of edible paper. Claim it and get a lot of features. Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. What ever you feel is right. So Giant Eagle, who sold me an unusable card, refuses to help me and punted me back to Columbia who also refuses to help me. I'll go to Kroger's from now on. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. I would recommend reaching out to the party you received this card from to seek any potential reimbursement. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Observed Chicken breading room equipment, in deli area, with an accumulation of dirt, food residue, slime debris on floorracks shelves non-food contact surfaces. Was looking forward to these, I bought them In the past and fell in love with them. I won't visit this location till this situation is taken care of and there are several other employees that have noticed his horrible hygiene and well. Category Food & Beverages. I was contacted by giant Eagle later that day saying there was a problem with my payment and to bring my card with me when I pick up my order up. No, it is too hard for them to comprehend. Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle The butchers are LAZY! it is almost 2 months and haven't been able to use it, what do I need to do to use it, I have one for another vehicle and want to use this one, please advise, thank you, Desired outcome: I did in multiple. Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. Working hours Thu 6:00 am - 12:00 am Tue 6:00 am - 12:00 am Wed 6:00 am - 12:00 am . Giant Eagle, (store #4029). And the person who answered was named Morgan, a female. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and go bankrupt. This is unacceptable. I have the unused gift card and proof of purchase. Giant Eagle has terrible management, inconsistent and terrible favoritism. Giant eagle614-337-02452900 stelzer Rd Columbus Ohio 43219Is the office I'm complaining about
Claim it and get a lot of features. BBB Business Profiles are subject to change at any time. something is seriously wrong here, what happened to the vow to help and save people life, customer service, integrity, values was awful. The public deserves better than the service that GE provides. So I went to the self-checkout, and there I was harassed by two other employees. How does that help with a person that wants a grocery list AHEAD of time? Your self check out is hardly a convenience. Giant Eagle has been on the forefront of everything from racial profiling to falsely accusing shoppers of shoplifting. i shop at giant eagle here in mayfield heights then have to go to heinens just to buy the milk for my wife! This review was chosen algorithmically as the most valued customer feedback. We will forward their concerns to the pharmacy and regional leader. Don't deserve even 1 star for that area. Working for curbside sucked. Your bakery dept crushed my 6 years whole birthday for that I will never buy from your establishments again, picked up ordered cake on April 23 2022 very disappointing they did the digital print cake split down middle before getting home writing was very sloppy and half was done in cursive and half done in print for what is being charged for these cakes there should be a little more time put in to them i use to love getting my cakes from here but now i will be looking else where from them. Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. Their last call they said they had to talk to the pharmacist that did the transaction and they would return our calls, but never did. They run out of stuff and are not "authorized" to go replenish an item to make the customer happy. Although I very much appreciate a wheelchair that I can put my mother in (the only way she can shop) it has become dangerous. so seems frustrated and CHASTIZINGLY told me he would have to void everthing and start over and was rude! Total waste of nearly $10. They tried to tell me that wearing a mask is the law now, they are sorely mistaken. My cake was accepted the morning of however it was never prepared and I was left cakeless on my daughter's birthday. Get go in Washington PA on Wylie ave.. Working hours Thu 6:00 am - 10:00 pm Tue 6:00 am - 10:00 pm Wed 6:00 am - 10:00 pm . X . International Association of Better Business Bureaus. Giant Eagle has extremely terrible customer service. Giant Eagle Grocery Store Hours and Location info near Indianapolis. THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. Reviews There are no reviews yet. I always pump 30 gallons of fuel (their limit for a perks redemption). For those that need immediate medicine like insulin or inhalers for lung issues, it's a matter of life or death. Upon explaining my concern, store associate said they are out of all items. The employees name is Elijah B at store #69 Frankstown road 9001 Pittsburgh PA 15235. Companies can ask for reviews via automatic invitations. 2023 Trustpilot, Inc. All rights reserved. 5-7 minutes he was gone. They Claim I've bounced to many checks and use a third party to make sure the money is there they just bounced 3 of mine and the bank said they never even came though my account plus they are so over Priced they lost my business. Plus sideclean parking lot, great attendants, friendly , great check out attendants mostly female that care! refund or operable gift cards, Bought these yesterday and they are all soft, not crispy and all the packages in the store are just like the one I bought. Great service on Curbside Pickup in Erie! Unbelievable. I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. How do I get to use my car was pass now that I lost the sticker before I was able to put it on the windshield, cashier tried to fight my husband in from of the people, Read full review of Giant Eagle and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I spoke with a lady at the front desk she allowed me to exchange the item for a fresh pack however this is just not pleasing and highly uncomfortable Thank you . In recent years they've started carrying more organic and vegetarian products, which is great. I spoke with three representatives at Columbia and spent over four hours on the phone, and this was their answer:
And having them in the store? I think that's obvious, Dec 7 2022 Something needs done. Start your review today. I shall not go back to them. I'm frustrated. I'm sorry to say I will not order cakes from Giant Eagle again if this is the quality you are putting out. Accordingly to the app, my cards had $100, but when I went to use them the cashier told me that they were of a zero balance. PITTSBURGH Giant Eagle is giving more shoppers a chance at buying discounted food to prevent waste. No courtesy phone call from this pharmacy to even tell me of this change whatsoever. 2. ) This Giant Eagle is in Blacklick Ohio on E. Broad. Would never buy them again. Why I constantly continue have this on going issue with this pharmacy has be baffled? Everyone is so polite and friendly. Just wait. And i said i understand that many places have a shortage including my own work place but you could have said sorry or anything. We have had many cakes from Giant Eagle and never had a problem like this. Get the food ad on the mailers. Desired outcome: I had to go to Kroger to get a cake for my granddaughter. The only ones breaking the law were your employees, so you should probably inform your employees on the ADA law, because they all broke it when I informed them of my medical condition and how they are breaking the ADA law by harassment, discrimination and refusal of service of someone with a medical condition. This is over a $300 charge. Further, The stores take no responsibility for alcohol consumption in their stores. I get another sticker for my window. They said the move has diverted 350,000 pounds of food from reaching landfills about 130,000 meals. thanks for the listen. Of the others, I choose G.E. I have been contacting them for several days now, and I feel like theyre giving me the runaround. On 11/25/22 I purchased a Columbia gift card from giant eagle for $139.99. Imagine my disappointment when, at 6:40pm, after making a special trip for the flu vaccine, I was informed that vaccines were only available from 10a-6p. The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. 54% of Giant Eagle employees are women, while 46% are men. Plus no sorry nothing. This is not acceptable. i am now a former customer. I never got it and spent $212.13 i can see. Wasn't willing to help and nor was her co-worker Sandy. You can use the phone app to let them know you are on your way. Even the cheapest of car wash. good bye giant eagle. Spacious and very clean store. And their Apple Seiter tops are always smashed in. She still refused. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Kroger's parking lots are always full. There is no answer over the weekend, so when I get ready to start the fight again on Monday, I check my $100 cards and showing on my app one has a balance of $0 and the other has a balance of $2.28. That's right I said, "wanted to fight" me, a customer for wanting to receive needles when I get my medication. This issue will most likely cause me to switch pharmacies and make sure my family and I never to use giant eagle pharmacy due to the lack of friendly customer service and constant stocking issues. I need someone from Giant Eagle to call me and let me know how to file a claim and where to send this receipt for the replacement. I have made 3 complaints to your service department about the condition of your in store wheelchair. Pay for this replacement part that your car wash broke. First off the staff should at least attempt to look busy but there are little ears everywhere. Ive had two separate incidents where I was told the shipment would be in 3 days from the day my prescription was received by this pharmacy and what day I was to come back to pick it up. What they do NOT tell you is that now, if you buy one, it's down to $1.25! The drive thru at Giant Eagle in Washington Pa. 15301 is absolutely in need of rules and regulations. Desired outcome: ***** *******. I sat yesterday for almost an hour listening to their music and right at this moment I am still on the phone once again listening to music for a half hour and still waiting. Too bad. Desired outcome: 6930 West Central Ave . . I am actually highly disgusted with this kind of customer service and hope this won't continue . The quality control of your produce does not exceed healthy expectations by your customers. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. Thank you. Good Morning. My prescription was not refilled. As you can see by the pictures below, when there is weight in it, it does not close, I believe the frame is bent. Is this your company? Country fried steak & eggs were. Makes me appreciate Kroger even more! When are you guys gonna get the a2 milk? Every one of the wings had at. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Quick Look: Dead Rising 3: Operation Broken Eagle by Giant Bomb. Two weeks later (today) the same product cost me $6.39. I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. I can never forgive that. I ordered my food and got my receipt. Close it down! Giant Eagle, the store lead is a creep too. I went to Giant Eagle in Washington Pa for vaccines. They formed a company called "Eagle Grocery.". The business became a success, and by 1928 there were 125 stores established. In the meantime no follow-up with me. i have to go back to the website to send a reply. Tip for consumers:Please be nice to the people that serve you. I now realize I should have taken it back to the store but with the price of gas it did not seem feasible. As outlined in the terms and conditions of our gift cards and merchandise credits, at times we take action on gift cards to offset losses caused by theft or fraud situations specifically linked to a particular card. 5.0. Theres no reason I should be getting the runaround like this from a big company like this. December 19, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********This letter is in response to the complaint submitted by *** ******** *******regarding a giftcard purchased for Columbia.